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Terms & Conditions

INSTALLATION SERVICES, EQUIPMENT HIRE & EVENT BOOKINGS

BOOKING

Pop Balloon Shop is an event company specialising in balloon decor installations.

When booking installation serivces, equipment hire & event bookings with “Pop Balloon Shop”, the following document outlines our contract terms of service and conditions of engagement. As we are generally booked out well in advance, we highly recommend to our clients to avoid last minute planning and come see us at least 30 days prior your scheduled event date.  We will accept installation dates as early as 2 weeks prior to the date of your event. This is at the discretion of the creative director at Pop Balloon Shop, subject to availability.

RETAINER FEE

For any client bookings over the value of $199, a 50% retaining fee of the order total is required.

 When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, in providing a professional and reliable service to our clients.

The retainer fee,  retains Pop Balloon Shop for your installation date, and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, in preparation for your event..

The remaining amount is due in full, 7 days prior to the booking date as specified on the invoice. A receipt will be provided after each payment for your records.

RESERVATION & CONFIRMATION

Availabilty of our services is confirmed with our clients during consultation,  however your event is not officially booked, with the date reserved for your installation, until the retainer fee and the service agreement is signed and received by Pop Balloon Shop. We suggest making a payment as soon as possible upin receipt of the invoice to avoid any dissapointment.  You are provided until the due date of the invoice to pay the retainer fee and the final payment prior to the date of installation.

PAYMENTS

We prefer payment via bank deposit, for all payments. However we also accept Debit/Credit Card. You can give us a call on (07) 5316 4005 to pay over phone or pay online via the link to our payment provider that’s supplied with the invoice. We accept MasterCard, Visa Card & American Express. a 2,2% card fee is added to your final balance if you prefer to pay with a credit card.


Failure to make the required payment by the given due date may result in any/all of the following:


•Invalidation and removal of any applicable discounts, special promotions, complimentary services,etc.
•The forteture of any payments already made.
•The release of event date and time.
•Termination of the contract.

CANCELLATION POLICY

All bookings for onsite installations, placed online or in our store, are subject to a 24 hour cooling off period. If you need to cancel your order after it has been placed and paid for, you can do so within 24 hours of the order being placed online and receive a full refund. Orders changed or cancelled after the 24 hour limit will be subject to the following terms and conditions:

If you have confirmed an engagement with us and paid the retainer, and you  is cancelled or the requirements have been substantially reduced after the time of booking, a cancellation fee calculated from the total booking amount will be payable as follows:

More than 14 day notice – $100 cancellation fee

7 – 14 days notice from the event – 25%. 

Between 4 and 7 days notice – 50% 

Less than 3 days notice is  – 100%. 

The booking payment is non-refundable in the event of rain, storms, unacceptable weather or circumstances resulting in the cancellation of the event or occasion.  A credit may be applied for future events at the managers discretion if bookings are cancelled due to unforseen circumstances, however bookings cancelled within 3 days of booking date cannot be issued a refund, as costs towards the original booking will have already been incurred.

 

COVID - 19 RESTRICTIONS POLICY

We understand the unexpected can happen, so If your event has to be postponed due to COVID-19 restrictions, we will gladly apply a full credit for the amount paid, to be applied to a new event date in the future, providing the date is changed 7 days prior to the original booking date. Bookings cancelled or changed due to covid -19 restrictions that are less than 7 days to the event can still be changed to a future date, however costs with suppliers,  labour, transport & event preparations for your booking have already begun, so we can only provide a credit of 25% of the payment made as store credit. 

Store credits are non transferable and cannot be redeemed for cash. No refunds will be accepted for orders cancelled due to Lockdown restrictions within 7 days of booking date. Cancellation policy applies to all requests for refunds

RESCHEDULING

The Client has the freedom to reschedule the installation, but we need at least 7 days notice prior to the event taking place. The Client may reschedule for any date within the next 365 calendar days, subject to availability of Pop Balloon Shop, without being charged a cancellation fee. The reschedule date is subject to availability.

If we are unavailable to assist on the new date requested, cancellation policies and fees will apply. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

 

INSTALLATION SERVICES, EQUIPMENT HIRE & EVENT BOOKINGS

COVID-19 RESTRICTIONS: 

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CANCELLATION POLICY & FEES:


Clients may request a last minute change of venue due to weather events. Should additional travel be required or if any of the decoratiions or equipment need to be pulled down and relocated.,this will be at the clients expense. Pop Balloon Shop will invoice client immediately for any relocation costs. 

DEPOSIT PAYMENT: For bookings invoiced, requested via phone or email, a non-refundable 25% deposit of of the order total is due within 5 days of receiving the booking invoice.  The remaining amount is due in full, 7 days prior to the date of the bokoking date as specified on the invoice. A receipt will be provided after each payment for your records. Failure to pay the deposit on time may result in the cancellation of the booking as we have a very limited reservation schedule. Because of the demand, we cannot hold dates without a payment deposit or paying balances due on time

EQUIPMENT SECURITY AND DAMAGE INSURANCE: The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or in transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement, or repair where possible, and is payable at the time of receiving the invoice.

: Cleaning fees will be charged to customers who return excessively dirty equipment. If you have not paid for us to teardown and clean up after your event, then it is your resonsibility that all equipment that was hired for balloon installations, should be dismantled and ready for the collection prior to the agreed pick up time. Likewise if dropping back the equipment to us, safely dispose of the balloons, then dismantle the equipment to its smallest capacity.

EQUIPMENT SECURITY AND DAMAGE INSURANCE

The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or in transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement, or repair where possible, and is payable at the time of receiving the invoice.

 

The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or in transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement, or repair where possible, and is payable at the time of receiving the invoice.

 

CHANGE OF VENUE

Clients may request a last minute change of venue due to weather events. Should additional travel be required or if any of the decoratiions or equipment need to be pulled down and relocated.,this will be at the clients expense. Pop Balloon Shop will invoice client immediately for any relocation costs. 

CLEANING AND HANDLING FEES

Cleaning fees will be charged to customers who return excessively dirty equipment. If you have not paid for us to teardown and clean up after your event, then it is your resonsibility that all equipment that was hired for balloon installations & other event requirements, should be dismantled and ready for the collection prior to the agreed pick up time. Likewise if dropping back the equipment to us, safely dispose of the balloons, then dismantle the equipment to its smallest capacity.

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