INSTALLATION SERVICES, EQUIPMENT HIRE & EVENT BOOKINGS

Terms Of Service

When booking an installation for an event with “Pop Balloon Shop”, the following document serves as reference to Pop Balloon Shop and the Terms & Conditions. 

Booking Terms We have limited availability therefore Pop Balloon Shop  highly recommends that you place a booking as early as possible.At least 30 days is preferable and gives more time to plan! Our booking calendar allows for reservations up to 6 months in advance

All our bookings are to be paid 100% in full at the time if placing a booking as we incur costs on your booking and being the process of preparation immediately upon booking placement. 

Quote acceptance is not a confirmation of booking.you will 1st sent a booking invoice to confirm that we have availability. Please note your event date and retainment of our services is only officially booked, with the date reserved for your installation, when full payment of the booking invoice has been paid and you have agreed to these terms and conditions outlined on this document

Payments & Fees Payment of booking invoice marks the start of your engagement with us. No date is reserved until we receive cleared funds in our bank. We suggest prompt payment and emailing us the receipt as soon as possible

Payment options: We prefer payment via bank deposit, for all payments. However we also accept Debit/Credit Card. You can give us a call on 5316 4005 to pay over phone or pay online via the link to our payment provider that’s supplied with the invoice. We accept MasterCard, Visa Card & American Express. a 2,2% card fee is added to your final balance if you prefer to pay with a credit card.

Non Payment – Failure to make the required payment by the given due date may result in Invalidation and removal of any applicable discounts, special promotions, complimentary services and special offers and the right to change pricing, and Another booking taking your position.

Booking Retainer – Pop Balloon Shop is an event company specialising in balloon decor installations. When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, in providing a professional and reliable service to our clients. 

On your booking invoice and generally included in the packaged items as part of the total cost is a retainer fee. This retainer equates to 50% of the invoice total, (with no less than $250.). This retainer is the cost for you to retain and reserve Pop Balloon Shop for use on your requested installation date. This is important because reserving our time is the major contributing cost to our business.  Date and time changes, Booking cancellations, site changes and order changes all cause significant costs to our business that simply cannot be absorbed and therefore any changes made to a booking is therefore subject to the following guidelines:

Cancellation: – 48 hour full refund policy We have a 100% change of mind/ cancellation policy for event decor bookings within 2 days after payment your booking with us. Orders changed or cancelled albeit of the circumstance after the 48 hours will be subject to the following terms and conditions

Refund Policy: 

15 days or more: The retainer amount (equal to 50% of your invoice total with $250 minimum). The remaining balance can be refunded or used as credit towards another booking

 3-15 days – The Retainer portion of your invoice or $250 (whichever is greater) is non refundable. The remaining balance can be used as credit towards another order,. There can be no refunds

Less than 3 days – 100% cancellation fee – no refunds or credit provided. all bookings are non refundable as its unlikely we will be able to recoup the loss of the job.

At the managers discretion, Should your reservation date and time slot booking re-booked your cancellation fee will be reduced to a charge of $150 and a credit may be applied for future events at the managers discretion if bookings are cancelled due to unforeseen circumstances, however bookings cancelled within 3 days of booking date cannot be issued a refund, as costs towards the original booking will have already been incurred

Rescheduling – The Client has the freedom to reschedule the installation, and services however the refund policy will apply. You may reschedule for any date within the next 6 upcoming months, and is subject to availability of Pop Balloon Shop. We suggest that if you need to reschedule, please contact us at your earliest convenience and include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Change of  Location – Clients may request a last minute change of venue due to weather events or for any other reason.  A change can may or may not incur additional charges. Let us know as soon as possible to reduce the chances of added costs or reduction in the final deliverables.. 

additional costs or reduction in the final outcome can apply and/ or will be charged if:

1. We incur extra time on job/ Labour Costs:  If we have already begun the job and any of the decorations or equipment need to be pulled down and relocated., this will impact the total time we have at the new site and the time we have to get it done

1. We incur Additional Travel Costs and longer travel times to get to and from the  changed venue.

If additional costs will be incurred, we will advise these costs when you let us know about the changes. Payment will be due and payment must be provided before any additional work is carried out by our team. A reduction in what we can get done at the new site is the non preferred final outcome but is sometimes necessary for operational or financial reasons.designs, equipment, etc. If props/designs/equipment are transported by the Client, the Client may return said items to Pop Balloon Shop on an agreed date.

Pop Balloon Shop Installations – There will be a delivery and installation fee, figured into the pricing for the event during the booking stage.  A team from Pop Balloon Shop, will arrive at the venue at designated time for installation.  Our team will need to unload the equipment and decorations to the designated area, set up a designated working space, free from interruption or traffic from other vendors. The site access time designated for the installation is provided as a timeframe for site access purpose only. It is not affiliated how much  time the installation will take or be misunderstood as time that can be used for any purpose  than a time frame for site access

Self  Installations if you choose to transport and install products or equipment from Pop Balloon Shop without our professional installation, delivery, and post-event takedown services, this decision is final once the Terms & Conditions are signed. Upon collecting the items from our store, you release Pop Balloon Shop from any liability for injuries, harm, property damage, or dissatisfaction with the final results. You assume full responsibility for the outcome of your DIY installation.  

Commercial Venues / Functions / Booked Spaces To ensure smooth communication and avoid inconvenience on the day of installation, please provide the venue with our contact details and installation timeframes. Additionally, please share the name, contact number, and email of your venue coordinator with Pop Balloon Shop. This will allow us to easily communicate any changes and work together to find solutions if needed.

Personal Residence If the location of the event is located in a personal residence, the above installation times still apply. The access requirements are still applicable in regards to allowing Pop Balloon Shop and it’s Stylist and teams access to make the installation. The Client understands that installations are done using an array of options including but not limited to command strip, removable wall mounts, etc. If there is a preference in method of installation, please inform your Stylist when signing the Terms & Conditions as it will need to be documented in the invoice.

Outdoor Events Weather Conditions: Pop Balloon Shop will make every reasonable effort to install the balloon decor as planned, even in adverse weather such as rain, snow, or wind, unless prevented by road closures. However, please note that we cannot guarantee perfect results for outdoor installations due to the unpredictable nature of weather conditions. Factors like temperature and humidity can adversely affect balloon performance, potentially causing them to deflate prematurely, oxidize, become cloudy, or even pop. Pop Balloon Shop will not be held liable for any negative impacts on the balloon decor resulting from weather conditions or other uncontrollable acts of nature.

In the event of severe weather or a natural disaster that forces the closure of the venue and cancellation of the event, you may reschedule the installation to a different date within three months of the original booking date, at no additional cost. However, if you choose to cancel the event due to weather conditions that are not officially classified as “dangerous” or a “natural disaster,” all payments made will be non-refundable.

We understand that a change in the installation location is not ideal, but it may become necessary in certain situations due to operational or financial constraints. We appreciate your flexibility and understanding in these rare events.

On-Site Relocation: If unforeseen circumstances prevent the installation of the balloon decor at the originally agreed-upon location, you hereby grant Pop Balloon Shop permission to relocate the installation to a suitable alternative area within the same venue. While we will make every effort to maintain the quality of the installation, please understand that last-minute changes may result in a less than perfect outcome. Any additional costs incurred due to relocation, such as staff overtime or increased travel expenses, will be communicated to you and must be paid in advance.

Balloon Releases Although balloon releases are intended to remember someone lost, support a cause, show respect for someone or something, and much more, Pop Balloon Shop does not participate in balloon releases of any kind, regardless of the number of balloons requested. Pop Balloon Shop will not fill orders for anyone intending on releasing the balloons. Releasing balloons is detrimental to our environment in many ways. Balloons float hundreds, if not thousands of miles and when they land, they run a chance of landing in the ocean, in areas where livestock could accidentally eat them, or anywhere else as litter. We do not support, do not fill orders for and advise against participating in any balloon releases

Independent Contractor The Terms & Conditions are not to be misconstrued as an employment agreement in any way. Pop Balloon Shop and its Stylist, as well as the team and/or any vendors accompanying the Stylist functions solely as Independent contractors. The Client understands that the Stylist is a professional and does not need to be supervised during the installation of the balloon decor. 

Access to site – You do not need to be present during setup, but you must ensure we have access to the venue at the agreed times. We will advise you of setup times when booking. If we require special access (permits, passes, etc.), these must be provided 24 hours before installation. Failure to provide access may result in installation delays or failure, for which you will be liable and responsible for any additional costs.

Safety  – In the event Pop Balloon Shop or the Stylist deems the event or the installation to be unsafe, the Stylist has the authority and obligation to refuse service of the installation until the unsafe situation is made safe again. If the Clients guests or other vendors have made the installation or location unsafe, the Client assumes full responsibility and pays any fees for travel, rentals, staff, etc. If this situation occurs, Pop Balloon Shop will leave all balloon decor onsite for the Client and will remove themselves and all property, equipment, staff, etc. from the property immediately. If ever there is a safety issue such as this, Pop Balloon Shop will exercise our right to refuse service and the Client/Client’s guests will be blacklisted. 

Teardown, Striking & Disassembling After an event,  unless otherwise quoted & invoiced, the Client is responsible for disassembling and returning all equipment and property of Pop Balloon Shop, as well as properly disposing of the remaining balloons. Pop Balloon Shop can strike and disassemble an installation if desired by the Client. In this case a striking fee will be added to the total order during the booking stage.  If the Client chooses to strike the set themselves after a striking fee has already been paid, that payment will be forfeited and considered non refundable as the time and staff would have been rostered and allocated so refunds are not permissible

Balloon Float Time Your balloon decor will be designed around the specifications of your event. There are many variables that can affect the float time of your balloon decor including but not limited to weather, rain, wind, extreme heat. Latex balloons have an approximate float time of 12 hours. Mylar/Foil balloons have an approximate float time of 1 week.

Equipment Rental, Hire & Bond  Any and all equipment and props used as part of your booking are property of Pop Balloon Shop and rented to you for the agreed period. This is on the condition it will be returned to Pop Balloon Shop in good order and working condition, and on the return date on your booking invoice, A $100 security deposit will be invoiced the week of your booking and held while the items are in use for your agreed dates of your booking. if these conditions have been met.will be refunded back to your method of payment, The term applies to every order and there is no exceptions. 

• The Client is responsible for access to retrieve said equipment, materials, and props after the event at the agreed time and day of collection. The client agrees the equipment bond will be forfeited should this happen.
• Signing the Terms & Conditions makes the Client solely responsible for the equipment, during and after the event, until surrendered back to Pop Balloon Shop. 
• Failure to do so, will result in forfeit of the equipment bond and additional cost of replacement items. The Client accepting sole responsibility for the property of Pop Balloon Shop and agrees to have the card on file charged or be sent an invoice and agrees to pay it.
• Any damage or vandalism that occurs to any of the property of Pop Balloon Shop  during the event, including any damage or vandalism that occurs due to the Client’s guests, will result in the Client accepting sole responsibility for the property of Pop Balloon Shop and agrees to have the card on file charged or be sent an invoice and agrees to pay it. This includes but is not limited to misuse, theft or disasters (fire, flood, earthquake).

Working with other Function Vendors & Event Coordinators Pop Balloon Shop is focused on making balloon decor that stands as an unforgettable piece in your event. Our main focus is providing exceptional service and installing a quality design. We strive for perfection and in return, we expect all vendors or event coordinators who are working together to create this unforgettable event, to expect nothing less than perfection as well. With that being said, all vendors and event coordinators can be referred to the Client.

• Pop Balloon Shop is not responsible for assisting other vendors or venue staff in tasks related to their designated field.
• Pop Balloon Shop is responsible for maintaining a safe and healthy work space, installing the balloon decor, striking and disassembling if applicable, and cleaning up the workspace utilized by Pop Balloon Shop. 
• •Pop Balloon Shop is not responsible for poor services rendered by other vendors. It will be the Client’s responsibility to settle any discrepancies with the vendors directly.
•  Pop Balloon Shop will not refund any payments made due to other vendors hindering or becoming detrimental to the progress and quality of the installation. 
• Pop Balloon Shop expects any Client working with an Event Coordinator to ensure their coordinator is abreast of the installation arrangements prior to the day of the event.

.Cleaning fees will be charged to customers who return excessively dirty equipment. If you have not paid for us to teardown and clean up after your event, then it is your resonsibility that all equipment that was hired for balloon installations & other event requirements, should be dismantled and ready for the collection prior to the agreed pick up time. Likewise if dropping back the equipment to us, safely dispose of the balloons, then dismantle the equipment to its smallest capacity.